Shipping policy

Casecanva · Shipping Policy

How we process, ship, and deliver your order

Casecanva operates this store and website to provide you with a curated shopping experience (the “Services”). This Shipping Policy describes how we handle order processing, shipping, delivery, and related matters. By placing an order through the Services, you agree to the terms set out here.

Last updated
August 15, 2026
Processing time
1–3 business days

The short version

Shipping at a glance

The essentials in plain language. The full details are in the numbered sections below.

Processing time Typically 1–3 business days after your payment is authorized and confirmed (excluding weekends and holidays), unless otherwise stated.
Shipping options Standard shipping and, where available, expedited shipping. Delivery estimates are shown at checkout and depend on your location and the method you choose.
Shipping cost Calculated at checkout based on destination, delivery method, and order size or weight. From time to time we offer free or discounted shipping promotions.
International orders We ship to select international destinations. Customs, duties, and import taxes are the customer’s responsibility and may be collected on delivery.
Tracking You’ll get an order confirmation email when you order and a shipping confirmation email with tracking details, where available, when your order ships.
Your address Please make sure your shipping address is complete and accurate. We aren’t responsible for orders delayed or lost because of incorrect or incomplete address information.
Problems with a package Lost, damaged, or significantly delayed? Email hello@casecanva.com and we’ll help.
How to reach us hello@casecanva.com

Contents

  1. 1Order processing
  2. 2Shipping methods and delivery times
  3. 3Shipping rates
  4. 4International shipping
  1. 5Tracking and delivery
  2. 6Lost, damaged, or delayed packages
  3. 7Contact us

1Order processing

Orders are processed once payment has been successfully authorized and confirmed. Processing times typically range from 1–3 business days (excluding weekends and holidays), unless otherwise stated. Here is the journey of a typical order:

The journey of your order

  1. 1

    Right away

    Order placed

    You receive an order confirmation email.

  2. 2

    Next

    Payment confirmed

    Processing begins once your payment has been authorized and confirmed.

  3. 3

    1–3 business days

    Processing

    Excluding weekends and holidays, unless otherwise stated on the Services.

  4. 4

    When it ships

    Shipped

    You receive a shipping confirmation email with tracking details, where available.

  5. 5

    Estimated at checkout

    Delivered

    Delivery time depends on your location and shipping method. Estimates are not guaranteed.

Emails you will receive

Email When it is sent What it includes
Order confirmation Once your order has been placed. Your order details and order number.
Shipping confirmation Once your order has been shipped. Tracking details, where available.

2Shipping methods and delivery times

We offer standard and, where available, expedited shipping options. Delivery times depend on your location and the shipping method selected at checkout. Estimated delivery timelines are displayed during checkout; however, these are estimates only and are not guaranteed.

Option Availability Delivery time Cost
Standard shipping Available for all destinations we ship to. Estimate shown at checkout, based on your location. Calculated at checkout.
Expedited shipping Where available; options are shown at checkout. Faster than standard; estimate shown at checkout. Calculated at checkout.

Where the time goes

Processing
In transit
 
1–3 business daysexcluding weekends and holidays
 
Estimated at checkoutdepends on destination, shipping method, and carrier
Delays outside our controlWe are not responsible for delays caused by carriers, customs clearance, or events outside of our control, such as strikes, weather, or natural disasters. If your package is significantly delayed, see Section 6.

3Shipping rates

Shipping rates are calculated at checkout based on three things:

Shipping destination

Where your order is going.

Delivery method

Standard or, where available, expedited shipping.

Order size and weight

How large and heavy your package is.

Free and discounted shippingOccasionally, Casecanva may offer free or discounted shipping promotions. When we do, they will be clearly communicated on the Services.

4International shipping

We currently ship to select international destinations. Availability of international shipping options will be displayed at checkout. Customs, duties, and import taxes may apply to international orders. These fees are the responsibility of the customer and may be collected upon delivery. We are not responsible for delays at customs or additional charges imposed by local authorities.

Part of the journey Who is responsible Notes
Processing and shipping your order Casecanva Within our usual processing times.
Tracking details Casecanva Sent by email where available.
Customs, duties, and import taxes You, the customer May be collected upon delivery.
Customs clearance times and local charges Local authorities and carriers Outside our control; not the responsibility of Casecanva.
A complete and accurate address You, the customer See Section 5.

5Tracking and delivery

Once your order has shipped, you will receive an email with tracking information, if available.

  1. 1

    Check your shipping confirmation

    It arrives by email once your order has shipped and includes tracking details, where available.

  2. 2

    Follow your package

    Use the tracking details to follow your package on its way to you.

  3. 3

    Something not right?

    If tracking stops updating or your package is significantly delayed, email hello@casecanva.com.

Please double-check your addressIt is the customer’s responsibility to ensure the shipping address provided is complete and accurate. Casecanva is not responsible for orders delayed or lost due to incorrect or incomplete shipping information.

6Lost, damaged, or delayed packages

If your package is lost, damaged, or significantly delayed, please contact us at hello@casecanva.com. Including your order number and any tracking details helps us look into it faster.

Lost

Tracking shows no progress, or the package never arrived.

Damaged

Your package or item arrived damaged.

Significantly delayed

Your package is well past the estimated delivery timeline shown at checkout.

7Contact us

Questions about processing, shipping, or delivery? Email us with your order number and we’ll get back to you.

hello@casecanva.com

Our commitment

Prompt processing

Orders are typically processed within 1–3 business days.

Kept in the loop

Confirmation when you order and tracking details, where available, when it ships.

Here to help

Questions or problems with a package? Email hello@casecanva.com.

Last updated: August 15, 2026