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Privacy policy
Casecanva · Privacy Policy
How we handle your personal information
Casecanva is committed to handling your personal information responsibly, transparently, and securely. This Privacy Policy explains what we collect, why we collect it, who we share it with, how long we keep it, and the choices and rights you have.
Contents
1Who we are and what this policy covers
Casecanva (“Casecanva,” “we,” “us,” or “our”) operates this website and online store, including its content, features, functionality, products, tools, and services (together, the “Services”). Our Services are hosted and powered by Shopify, which provides the technology that lets us run our online store and deliver our Services.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you:
- visit or browse our website;
- create or use an account;
- place an order, or purchase, return, exchange, or cancel a product;
- contact us or subscribe to our communications; or
- otherwise interact with our Services.
If there is a conflict between this Privacy Policy and our Terms of Service, this Privacy Policy governs matters relating specifically to the collection, use, processing, and disclosure of personal information. If you have any questions about this policy, email us at hello@casecanva.com.
2Personal information we collect
“Personal information” means information that identifies, relates to, describes, or can reasonably be associated with you or another individual. It does not include information that has been anonymized, aggregated, or otherwise de-identified so that it can no longer reasonably identify an individual.
The table below summarizes the categories of personal information we collect, with examples and where each typically comes from.
| Category | Examples | Where it comes from |
|---|---|---|
| Contact information | Name, email address, billing and shipping details, and other information needed to fulfill your order. | You |
| Payment and transaction information | Payment method, transaction details, payment confirmation, and information required to process your payment. | You and our payment providers |
| Account information | Login details, account preferences, and settings. | You |
| Shopping activity | Products you view, add to your cart, purchase, return, exchange, cancel, or save. | You and automatic collection |
| Communications | Customer support requests, feedback, questions, and other messages you send us. | You |
| Device and technical data | IP address, browser type, operating system, device information, network information, and device identifiers. | Automatic collection |
| Usage information | Pages and products viewed, links clicked, browsing and search activity, and the dates and times of your interactions. | Automatic collection |
Where information comes from
Directly from you
When you place an order, create an account, contact us, subscribe, or otherwise provide information.
Automatically
Through cookies, pixels, analytics tools, and similar technologies as you use our Services (see Section 3).
From service providers
Technology, payment, hosting, security, fulfillment, and support providers that help us run the store.
From third parties
Business partners and other third parties, where permitted by law.
Payment card informationPayments are processed by third-party payment providers. We generally do not have access to your complete payment card information when it is processed securely by those providers.
Sensitive informationOur Services do not require sensitive personal information, such as health or biometric information. Please do not send it to us.
3Cookies and information collected automatically
When you use our Services, certain information is collected automatically through cookies, pixels, tags, scripts, and similar technologies. We use these technologies to operate the website, remember your preferences, understand how the store is used, maintain security, analyze performance, and support marketing activities.
| Type | What it does | Examples | Your control |
|---|---|---|---|
| Strictly necessary | Keeps the store working: your cart, checkout, account sign-in, and protection against fraud and abuse. | Session and cart cookies, security tokens | Always active. The store cannot function without them. |
| Functional | Remembers choices you make, such as language, currency, or region. | Preference cookies | Can be disabled in your browser; some features may not work as intended. |
| Analytics and performance | Helps us understand how visitors use the store so we can fix problems and improve it. | Page-view and traffic-source measurement | Can be disabled through your browser or cookie settings. |
| Marketing and advertising | Measures our advertising and helps show you relevant offers, including on other websites. | Advertising pixels and tags | Can be disabled through your browser or cookie settings. See Section 12 to opt out of targeted advertising. |
You can control cookies through your browser settings or other cookie-management tools and, where a cookie banner is shown in your region, through the choices it offers. Disabling certain cookies may affect how parts of the Services work.
4How we use your information
We use personal information for the purposes described below. The data map shows which categories of information are typically used for each purpose.
| Information | Orders & delivery | Support | Improvement | Marketing | Security | Legal |
|---|---|---|---|---|---|---|
| Contact information | ● | ● | ○ | ● | ● | ● |
| Payment and transaction information | ● | ● | ○ | ○ | ● | ● |
| Account information | ● | ● | ○ | ● | ● | ○ |
| Shopping activity | ● | ● | ● | ● | ● | ○ |
| Communications | ● | ● | ● | ○ | ○ | ○ |
| Device and technical data | ○ | ○ | ● | ● | ● | ○ |
| Usage information | ○ | ○ | ● | ● | ● | ○ |
●Typically used ○Not routinely used
Orders and delivery
Process payments, fulfill orders, arrange delivery, and manage returns, exchanges, and cancellations.
Support and communication
Respond to inquiries, provide customer support, and communicate with you about your orders and account.
Improving our Services
Analyze usage, identify technical issues, improve functionality, and develop better shopping experiences.
Marketing
Provide promotional communications and relevant offers, and measure advertising performance, where permitted.
Security and fraud prevention
Detect fraud, prevent abuse, investigate suspicious activity, and protect our Services, customers, and users.
Legal compliance
Comply with applicable laws, keep required records, and respond to valid legal processes.
Any category of information may also be used or disclosed where reasonably necessary to comply with law, enforce our agreements, or protect the rights, property, or safety of Casecanva, our customers, users, or others (see Section 5).
5How we share information
We disclose personal information to third parties to provide our Services, operate our business, fulfill your requests, protect our Services, or comply with applicable law. We aim to share only what is needed for each purpose.
You
Share information when you browse, order, create an account, or contact us.
→
Casecanva store
Hosted and powered by Shopify. We use your information for the purposes in Section 4.
→
Providers who help us
- Payment processing
- Shipping and fulfillment
- Customer support
- Analytics and security
- Marketing and advertising
| Recipient | Why we share | What is typically shared |
|---|---|---|
| Shopify | Hosts and powers our store, checkout, and related platform services, including security, analytics, and personalization features (see Section 6). | Information relating to your use of our Services. |
| Payment providers | Process payments and refunds and help prevent fraud. | Payment and transaction information. |
| Shipping and fulfillment partners | Deliver your orders and handle returns and exchanges. | Name, shipping details, and order information. |
| Customer support and communication tools | Help us respond to inquiries and send order, account, and, where permitted, marketing messages. | Contact information and communications. |
| Analytics, security, and IT providers | Help us understand store performance, prevent fraud and abuse, and keep our Services running. | Device, technical, and usage information. |
| Advertising and marketing partners | Provide, measure, and improve advertising. Depending on where you live, you may opt out (see Section 12). | Device, usage, and shopping information. |
| When you request it | Where you specifically request or authorize a disclosure. | The information you direct us to share. |
| Business transactions | In connection with a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar transaction. | Information relevant to the transaction. |
| Legal and safety requirements | To comply with applicable law, enforce our agreements, investigate suspected wrongdoing, or protect the rights, property, safety, and security of Casecanva, our customers, users, or others. | The information reasonably necessary for that purpose. |
Do we sell your personal information?We do not sell your personal information for money. Sharing information with advertising partners for targeted advertising may, however, be considered a “sale,” “sharing,” or “targeted advertising” under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out (see Section 12).
6Our relationship with Shopify
Our Services are hosted on Shopify’s platform. Shopify may collect and process personal information relating to your use of our Services to provide, maintain, secure, and improve its platform and services. Information submitted through our Services may be transmitted to and processed by Shopify and other service providers, including providers located outside your country of residence.
Store platform
Shopify provides the technology infrastructure that powers our online store and checkout.
Security
Shopify supports security, infrastructure, and related platform services for our store.
Enhanced features
Shopify may process information to provide analytics, personalization, and other platform features.
To learn how Shopify handles personal information, see the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.
7Third-party websites
Our Services may contain links to third-party websites, applications, social media platforms, or other services. Once you leave our Services and access a third-party platform, that platform’s own privacy policy and terms apply.
Casecanva does not control, and is not responsible for, the privacy, security, content, or practices of third-party websites or services that we do not operate. We encourage you to review their privacy policies before providing any personal information.
8Children’s privacy
Our Services are not directed toward children and are not intended for individuals below the applicable legal age for using online shopping services in their jurisdiction. We do not knowingly collect personal information from children in violation of applicable law.
Parent or guardian requestIf you believe that a child has provided personal information to us, a parent or legal guardian can contact us at hello@casecanva.com and we will take appropriate steps, which may include deleting the information.
9Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. Protection works in layers:
- Encrypted connectionsOur store uses HTTPS (TLS) to encrypt information sent between your browser and the store, including at checkout.
- Payment securityPayment card details are handled by our payment providers, and Shopify’s platform is certified Level 1 PCI DSS compliant. We generally do not see or store your full card number.
- Platform safeguardsShopify provides infrastructure, monitoring, and platform-level protections that support the security of our store.
- Access controlsWe work to limit access to personal information to what is needed to run the store, provide support, and fulfill your orders.
No electronic transmission or storage system can be guaranteed to be completely secure, so we cannot promise absolute security. Please avoid sending sensitive or confidential information through unsecured communication channels, and keep your account login details private.
10How long we keep information
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary depending on the type of information, why it was collected, and applicable legal requirements.
The life of your information
-
1
Collect
We collect only what is needed for the purpose at hand, such as fulfilling your order.
-
2
Use
Your information is used for the purposes in Section 4 and shared only as described in Section 5.
-
3
Retain
We keep it for as long as needed for that purpose, our legal obligations, and dispute resolution.
-
4
Delete or anonymize
When it is no longer needed, we delete it or de-identify it so it can no longer identify you.
| Type of information | How long we keep it | Why |
|---|---|---|
| Order and transaction records | For as long as needed to fulfill and support your order, and afterwards for as long as tax, accounting, and other legal requirements apply. | Fulfillment, returns and warranty support, and legal obligations. |
| Account information | While your account is active, or until you ask us to delete it, subject to legal exceptions. | Maintaining your account and preferences. |
| Customer service communications | For as long as needed to resolve your inquiry and for a reasonable period afterwards. | Resolving issues and improving support. |
| Marketing preferences | Until you unsubscribe or withdraw consent. We keep a record of your opt-out so we can honor it. | Respecting your choices. |
| Device, usage, and analytics data | Typically for shorter periods, depending on the technology and provider involved. | Security, analytics, and improving the Services. |
| Security and fraud-prevention data | For as long as needed to detect and prevent fraud and abuse. | Protecting our store, customers, and users. |
| Information relevant to a dispute or claim | Until the matter is resolved and applicable limitation periods have passed. | Resolving claims or disagreements. |
11Your privacy rights and how to use them
Depending on where you live, you may have some or all of the rights below. Privacy rights vary by jurisdiction, some rights may not apply in every circumstance, and certain legal exceptions may permit or require us to retain or process information.
| Right | What it means | How to use it |
|---|---|---|
| Access | Ask whether we hold personal information about you and request access to it. | Email us. |
| Correction | Ask us to correct personal information that is inaccurate or incomplete. | Update your account details, or email us. |
| Deletion | Ask us to delete personal information, subject to exceptions (for example, records we must keep for tax, accounting, or legal reasons). | Email us. |
| Portability | Request a portable copy of certain personal information. | Email us. |
| Opt out | Opt out of targeted advertising or activities considered a “sale” or “sharing” of personal information, where applicable. | Use our data-sharing preferences page (see Section 12), or email us. |
| Withdraw consent | Withdraw consent where our processing is based on consent. This does not affect processing that took place before you withdrew it. | Use the unsubscribe link in our emails, or email us. |
| Object or restrict | Object to, or ask us to restrict, certain processing of your personal information, where applicable. | Email us. |
| Complain | Raise a concern with us or with your privacy or data protection authority. | Email us first so we can help (see Section 17). |
How to make a request
-
1
Email us
Write to hello@casecanva.com and tell us which right you would like to exercise and the email address you used with our store.
-
2
We verify
We may need to verify your identity before completing certain requests, as permitted or required by law. If someone is acting on your behalf, we may ask for proof of their authorization.
-
3
We respond
We respond within the time frame required by applicable law. If we cannot fulfill a request in full, we will explain why, and you can ask us to reconsider by replying to our response.
No discriminationWe will not discriminate against you for exercising the privacy rights available to you under applicable law.
12Targeted advertising and data-sharing choices
Depending on where you live, you may have the right to opt out of certain processing activities that are considered targeted advertising, a “sale,” or “sharing” of personal information under applicable privacy laws.
Preferences page
Use our data-sharing preferences page to manage the choices that apply to you: Manage data-sharing preferences.
Global Privacy Control
Where required by applicable law, we recognize the Global Privacy Control (GPC) browser signal as a request to opt out of certain data processing activities. Learn more at globalprivacycontrol.org.
By email
You can also send your opt-out request to hello@casecanva.com. Please include the email address you use with our store.
Opting out of targeted advertising does not stop all advertising. You may still see ads, but they will not be personalized based on the sharing described in this policy.
13Marketing communications
| Message type | What it is | Your choice |
|---|---|---|
| Promotional emails | News, offers, and product updates, sent where permitted by law. | Unsubscribe at any time using the link in any marketing email, or email us. |
| Essential messages | Order confirmations, shipping and delivery updates, account and security notices, and other messages needed to provide the Services. | These are not marketing and continue for as long as you use our Services. |
Unsubscribing from promotional emails does not affect necessary communications relating to your orders, account, security, or other Services.
14Regional privacy notices
European Economic Area and United Kingdom
If you reside in the European Economic Area (EEA) or the United Kingdom, you have additional rights under applicable data protection laws, including the right to object to certain processing, the right to request restriction of processing, the right to withdraw consent, and the right to lodge a complaint with a data protection authority. Where processing is based on consent, withdrawing consent does not affect the lawfulness of processing that occurred before withdrawal.
We rely on the following legal bases to process personal information:
| Purpose | Legal basis |
|---|---|
| Processing orders, payments, delivery, returns, and your account | Performance of a contract with you, or steps taken at your request before entering into one. |
| Customer support and communications about your orders and account | Performance of a contract and our legitimate interests in serving our customers. |
| Security and fraud prevention | Our legitimate interests in protecting our store, customers, and others, and compliance with legal obligations. |
| Improving our Services and analytics | Our legitimate interests in understanding and improving our store, and your consent where required (for example, for non-essential cookies). |
| Marketing communications and advertising | Your consent, or our legitimate interests where permitted by law (for example, offers to existing customers about similar products, always with an easy way to opt out). |
| Record keeping and legal compliance | Compliance with our legal obligations. |
You can lodge a complaint with your national data protection authority. Contact details for EEA authorities are available from the European Data Protection Board. In the United Kingdom, the authority is the Information Commissioner’s Office.
United States
If you live in a U.S. state with a comprehensive privacy law, you may have the rights described in Section 11, including the right to opt out of targeted advertising and of activities considered a “sale” or “sharing” of personal information (see Section 12). Where required, we treat the Global Privacy Control signal as an opt-out request. If we decline all or part of a request, you can ask us to reconsider by replying to our response.
Other regions
If you live in another region, such as Canada, Australia, or Brazil, you may have similar rights under local law. Contact us at hello@casecanva.com and we will help you exercise the rights available to you.
15International data transfers
Because we work with Shopify and other service providers, personal information may be transferred to, stored in, or processed in countries outside the country where you live. Where required by applicable law, we use appropriate safeguards for international transfers, including recognized contractual or other legally approved mechanisms.
For transfers from the European Economic Area or the United Kingdom, applicable safeguards may include Standard Contractual Clauses or equivalent mechanisms recognized under applicable law.
16Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technology, legal obligations, or regulatory requirements. When we make changes, we will update the “Last updated” date at the top of this page and provide additional notice where required by applicable law. We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.
17Complaints
If you have a concern about how your personal information is collected, used, or processed, please contact us first at hello@casecanva.com. We will review your concern and take reasonable steps to address it.
Depending on where you live, you may also have the right to submit a complaint to your privacy or data protection authority (see Section 14 for details).
18Contact Casecanva
Whether you have a question about your personal information, want to exercise a privacy right, or would like clarification about our practices, we are here to help. Email us and we will get back to you.
hello@casecanva.com